The relationship between knowledge sharing socialisation mechanisms structural capital and organisational performance

Akamavi, Neneh

January 2017

Thesis or dissertation

© 2017 Neneh Akamavi. All rights reserved. No part of this publication may be reproduced without the written permission of the copyright holder.

Globalisation, increasing competition, turbulent economic environments, and technological changes have shifted the significance of traditional assets as primary resources in sustaining competitive advantage for organisations. Whilst traditional assets remain valuable, knowledge sharing has become increasingly recognised as another critically important factor. Arguably, the use of knowledge sharing mechanisms (personal socialisation and electronic socialisation) and structural capital dimensions such as network ties, network configuration, network stability, and centrality will impact organisational performance. Thus hypothetically, knowledge sharing mechanisms are likely to affect organisational performance through the mediating role of structural capital dimensions. However, the existing literature has largely overlooked the association between knowledge sharing mechanisms, structural capital and organisational performance. Subsequently, the holistic integration of the above constructs remains under-explored. As a result, this study examines the direct and indirect effects between knowledge sharing mechanisms and structural capital on organisational performance. In addition, it validates a conceptual framework and tests a range of research hypotheses. Using a hypothetic-deductive approach, a research instrument was developed based on the existing literature. The piloted research instrument was administered to a census of the UK Top 500 companies listed in the FAME database. A useable response from 167 chief executives, chief operating officers and top managers surveyed resulted in a 33.4% response rate. Multivariate analysis results indicate the internal reliability (total Cronbach Alpha values) of retained factors ranging from .72 to .90. Structural equation modelling (SEM) show adequate goodness of fit indices: CMIN/DF=1.11, NFI=.97, GFI=.91, CFI=.98, TLI=.99, and RMSEA=.03. Results demonstrate that structural capital mediates the relationship between knowledge sharing mechanisms and organisational performance: the hypotheses were confirmed. Moreover, electronic socialisation was shown to have a positive significant effect on operations performance. This study successfully validated the conceptual framework derived from a range of relevant theories. The study provides unique insights into how knowledge sharing mechanisms interacted with structural capital which leads to organisational performance: In integrating the aforementioned research constructs this study fills theoretical gaps by broadening the conceptualisation of the structural capital dimensionality and organisational performance facets. As a result, this study advances our understanding of organisational performance determinants. Accordingly, it provides managerial implications based on the results obtained. Limitations of the methodological approach and avenues for further studies are discussed.

Business School, The University of Hull
Armstrong, Steven J.; Hoyland, Thomas
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